UN 3373 Postal Envelope

Refunds Policy & Returns Policy

This is to be read in conjunction with our terms and conditions which can be found here.

1. You have a right to cancel the contract within 14 days of the date of order to receive a refund. Where Expert Medicals has begun to supply the service, the amount of the refund may be reduced to account for the value of services already supplied to you up to the point of cancellation. This amount is calculated by comparing the value of the services already supplied to you to the total paid for the service contract. The process for requesting a refund is detailed at 4.

2. You are also entitled to a refund under consumer law where Expert Medicals does not perform the contract with reasonable care and skill or within the required time period (e.g. delivering the testing kit within 6 working days of order, providing results within 48 hours of laboratory receipt for PCR tests, or confirming results within 24 hours of testing for Antigen tests). The process for requesting a refund is detailed at 4.2.

3. The rights set out in 4.1.1 and 4.1.2 do not affect your statutory rights or other rights under common law. These include the right to seek damages for reasonably foreseeable losses resulting from negligence or breach of contract by Expert Medicals.

4. If you wish to obtain a refund, complete the Refund Request Form available here

5. If you are cancelling an order for a Day 2 or Day 8 testing kit, please note that we are required to report this cancellation to Department of Health and Social Care.

Please click here to see our terms and conditions.